More hat mystery

[cupcake_goth]

The package from Seattle Goodwill arrived today.

The hat inside is an antique top hat. However, looking at their closed auctions, I think they sent me THIS hat, which is not the one I won.

HOWEVER, the hat that arrived today has the same maker's mark listed in the auction for the hat I won, the Knox New York top hat. So I think someone at Goodwill screwed up with photos and labels, and I don't know how they're going to resolve that.

The hat that arrived today? Gorgeous. Fits perfectly. I WANT TO KEEP IT, and add veils and floof to it.

Comments

[ashbet]

I would just say "I'd like to keep the hat I received" -- or is the issue that they sold it to someone else?

<3!

[cupcake-goth.livejournal.com]

They sold it to someone else, for almost double what I paid. Like I said, I think someone screwed up matching photos to descriptions when they set up the auctions.

[ashbet]

D'oh!

Well, I'd think that you would be in the right -- if it matches your description, and the other hat doesn't have the correct maker's mark for the auction that you won, it's their problem for putting down the wrong description.

(Sellers do have an obligation to ensure that the description is correct -- the photo too, but a lot of people buy things based on brand names or maker's marks, so the text description is definitely the buyer's responsibility.)

If they can take a photo of the other hat, with today's date on a slip of paper, and it *is* Knox New York, you may have to regretfully send this one back (although you could offer to buy it.)

If the other hat is by a different maker, I don't think you have any obligation to trade it in, since it's not what you bid on.

-- A <3

[staxxy.livejournal.com]

I agree with A. But this is totally irritating on their part

[minim_calibre]

They messed up the description, but probably not the photos, and it's not the fault of either buyer of the hat, so it wouldn't be right to punish the other buyer for Goodwill's mistake. The brand may be off, but if she's got the beaver and silk hat, the plain silk one's probably with the person who shelled out a hefty chunk of change for beaver.

Goodwill should make it right and give them both discounts for the trouble. Probably won't, but should.

[ashbet]

My thought is that since they haven't mailed out the other hat, they could refund the other buyer.

Asking Jilli to mail something back that had been purchased in good faith according to their description, which puts her at an inconvenience (especially since she's happy to keep the hat that she received), really isn't on.

(I also didn't like the lack of apology in their note to her, just "We screwed up, so here's what YOU have to do about it." Not even sure if they were offering to pay for return shipping!)

If the other buyer has the other hat and doesn't want it, that complicates things -- it seemed like they were saying that they hadn't mailed the other hat, which was how they discovered their error.

I still think that Jilli has "right of first dibs" on the hat, since it was the seller's screw-up.

(I've been willing to mail back the wrong thing before, although it does put me to a fair amount of trouble . . . but, in that case, the seller asked me if I wanted to keep the necklace she'd sent, for the price I had already paid -- which I thought was a very gracious gesture.)

-- A <3

[minim_calibre]

Well, it's their issue to fix, not yours! Also, whoops on their part.

[cmpriest.livejournal.com]

You're under no legal obligation to return something that was sent to you erroneously. Period.

If you want to work with them, that's up to you.
But it's their mistake, not yours.

[davesmusictank.livejournal.com]

Well keep that under your hat. Great hat by the way.